Travel & Tourism

BPO Tourism and travel service

CCBS offer a full range of integrated services for tourism and travel clients. We can handle calls, fulfill requests for information and make reservations for your customers, ensuring they have a great travel experience. We offer valuable customer service lines to deal with all queries and regularly deal with provisional bookings to ease our clients’ workload and increase their capacity for processing bookings. Our travel service can fully process bookings via a scripted service that we work with you to develop and can include payment and order processing if necessary. CCBS’s outsourced contact center services provide the flexibility and scalability necessary for the unique nature of the travel and hospitality industry. Using our cloud-based contact center technology solution and agent training process, we can quickly ramp up to meet seasonal demands, then ramp back down to reduce costs.

Our Capabilities

  •  Multi-Channel Contact Center
  •  Bilingual Call Center (English/Bengali)
  •  Inbound Call Center
  •  24 Hour Call Center
  •  Call Center Technology
Our tourism & travel services reduce your risk of outsourcing and cost you nothing. They include:
  • Offering referrals to knowledgeable tourism and travel industry call centers that are the best match and most price effective.
  • Providing contact solution that has the ability to rapidly scale up to handle peak season.
  • Presenting our suggested call centers by category based on capabilities, skill sets, call type expertise, and vertical market experience.
  • Evaluate the cost benefits and pricing for foreign country, near shore, or offshore call centers
  • Ensuring that the centers we find for you are high quality, will start on time, and deliver immediate performance and sales results.