IT Support & Helpdesk Services
Customized IT Support solutions for businesses. We protect your data and network and ensure that your business is able to grow as it grows. We are dedicated. We used Latest Technology. We are Professional for Works and Expertise.
We Provide Top Outsource Remote IT and ITO Services
Our high-quality infrastructure management services will upgrade your outdated IT infrastructure and guarantee enhanced agility and scalability for your outsourced infrastructure.
Bpo.com.bd specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners. We are committed to providing each and every one of our clients with high quality service and support. Our unique IT team is incredibly friendly and can help you every step of the way in growing your business. We expertly combine our services in order to provide you with customized help and support so you only get what you need and what you want. Our innovative approach starts with a thorough investigation of what your company needs to succeed so that we can ensure a perfect fit with you and our services.
Bpo.com.bd provides managed services packages and professional Bpo.com.bd services ranging from 24/7 monitoring of servers and software to secure off-site data storage, help desk support, telecommunications and voice services, managed print, and cloud computing, just to name a few.
Bpo.com.bd offers proactive IT support and technology management services at affordable, consistent monthly rates. Our subscription model allows your business to effectively budget for and plan IT expenses, saving you money and time in the long run.
Our 6 Unique IT Support Services Provides You Better Value
We offer 24/7 support to support all technical questions and IT inquiries and manage your IT infrastructure onsite & remotely, enabling the creation & management of help desk architecture for your business users.
Here Are Our 6 Expected IT Support and Information Systems Solutions
Bpo.com.bd provides flexible and affordable IT Outsourcing Services to both small and large businesses. As an elite IT Provider, we streamline your technology processes, improve productivity and simplify technology management. We manage the time-consuming tasks of IT Projects and Technology Management so you can focus on running your business and growing your bottom line.
We’ve cut our teeth working with some of the world’s most prestigious companies.
Bpo.com.bd has over 30 years of expertise delivering on-time and under-budget. Our support agreements are backed by the strongest SLA’s in the industry.
Bpo.com.bd offers a comprehensive set of technology services. You can choose to purchase IT Services a-la-carte according to your needs. SMBs can take advantage of the synergies of working with a single-source Managed Services Provider for all of your IT Management, IT Outsourcing, and IT Project needs. CIOs and IT executives can leverage BOP.Com suite of Managed Services to augment their existing IT staff.
If your SMB requires enterprise grade Small Business Computer Support, Bpo.com.bd will treat you company.
Bpo.com.bd and technical support teams cover all Bangladesh. No matter where your business is located, Bpo.com.bd certified engineers can deliver our premiere IT outsourcing services quickly and effectively. If your company has offices in multiple locations, Bpo.com.bd can deliver unified support anywhere, at any time. Our computer technicians will be at your location on time, guaranteed. Our Managed IT Services contracts are backed by the strongest Service Level Agreements (SLAs) in the industry.
The Benefits of Hiring an IT Support team in the Bangladesh
The first benefit of outsourcing IT to the Bpo.com.bd is the phenomenal difference in cost. Outsourcing your IT team can offer savings of up to 70% on wages. But with such a mission-critical business unit, it’s more than cost that drives outsourcing decisions when it comes to IT.
Secondly, the Bpo.com.bd has a huge talent pool of IT specialists with approximately IT specialists already in the workforce.
What’s more, as a profession, Information Technology relies on fast-changing and complex technical competencies, which means job roles have fragmented into myriad individual specialties. No one person can be on top of all the evolving systems. It takes a team of specialist professionals who are problem-solving together, keeping on top of developments in their specialty areas, providing feedback and staying in constant communication to deliver bug-free solutions.
For example, if you’re designing a new website, the back-end and front-end developers must work closely together or the visual features and usability required at the front end may not be supported by the back-end database. These sorts of projects require daily communication and to-and-fro to avoid setbacks and time-wasting miscommunications. It’s simply far more efficient working as a team, not to mention more enjoyable for the workers themselves. Teams provide camaraderie, on-the-job learning opportunities and, for multi-level teams, a career trajectory. In addition, a team structure can offer the benefits of 24/7 operations (invaluable for services such as help desks and system updates).
By hiring a team in the Bpo.com.bd, rather than a single specialist at home (for the same price), you enjoy all of these team benefits.
Our 9 Special IT Support Services
We provide IT support services for your business. In addition to helping you save time and money, we also provide a range of IT support services that can help you achieve your IT goals.
1. Network Security
Cybersecurity is a major concern for all businesses. So evaluating and responding to potential threats is a popular service for a lot of IT businesses. BPO.Com offers this as one of the services in its managed IT offerings. But some businesses also offer it as a separate service.
2.On Demand IT
Another way to structure an IT service business is by offering services on demand. You can still offer the same variety of specific functions. But instead of companies paying a regular monthly fee, they just pay for each individual service when they need it.
3. Network Setup
You could also offer a preliminary setup service for businesses just looking to get their networks up and running. It’s possible to offer this as a standalone service, but could be even more valuable as part of a managed IT package.
4. Managed IT
BOP.Com service providers that work with small businesses are called managed service providers. This can actually encompass a variety of specifics, but allows the business to service the company’s network on an ongoing basis at a regular rate. It is often less costly for companies over time, since it can prevent expensive problems from forming in the first place.
5. DB Management
A database is the system that a business uses to monitor and access its data throughout the life cycle. It would include things like customer and employee information, sales and finances. Database management includes organizing that data to ensure compliance, security and performance of data-driven applications.
6. Cloud Computing
This category includes any type of IT service that is delivered over the internet or a dedicated cloud network. So a cloud platform or SaaS offering would fall into this category. So essentially, you could create a type of software that is delivered to users over the cloud and then charge them a membership fee for the ability to access it.
7. Software Support
If you enjoy dealing with software products like those that run databases, spreadsheets or multimedia, you can offer a service where you provide support for users that are in need of technical fixes. You can focus on a specific type of software or list of programs, or offer a more generalized service.
8. Data Storage
You can also simply provide a platform or service for companies or individuals to store their data. You can provide a cloud platform or on-premises storage option for system backups or additional storage so that users don’t have to keep everything on their main devices. You could also combine this with a security offering if you deal with sensitive or proprietary data.
9. VoIP Service
VoIP stands for Voice over Internet Protocol. You can offer an online service that allows your clients to communicate with others via voice calling, either on an ongoing or as-needed basis. You can even add this service in as an option for a managed IT service, as BPO.Com Services does.
The IT Support Network and System Solutions
These professionals design, build and maintain data communication systems and provide hardware and telephony assistance. They are the IT support division of your organization, helping people reset their passwords, keeping the network healthy and streamlining the system with tech fixes.
Job titles can vary, but this area includes things like:
- IT Systems Manager
- Software Developer
- IT Network Administrator
4. Desktop Support Specialist
5. Help Desk Specialist
6. IT Support Specialist
7. Technical Support Engineer
8. Technical Support Specialist
9. Web Developer
IT Support Database Administration Services You can Trust
This IT team stores and organizes data for your organization, especially when you have a large database of customer information. They ensure compliance with privacy requirements and keep things running smoothly when you’re dealing in bulk with your precious customer base.
- Database Support Specialist
2. Database Support Manager
3. Database Administrator
The Software Development IT Support Services
These specialists build, design and maintain software systems and applications. When you need a specific fix to streamline, improve or drive innovation, these guys put on their thinking caps. They write the code (whether it’s in Java, PHP, Python, VB.NET or other languages), test it to ensure it integrates smoothly with your customers and other systems, fix the bugs, and maintain it to ensure it remains trouble-free.
You might know them as:
- Application Developer
- Applications Engineer
5. Java Developer
6. Software Developer
7. Software Engineer
8. NET Developer
9. Quality Assurance Analyst
10. Systems Software Engineer
11. Lead Software Developer
12. Android Apps Development
Some of the Additional Web Development and IT Support Managed Services
This team creates, designs and maintains your online presence, including websites, portals and e-commerce platforms. Teams include professional specialists in both front and back-end development, web administration and web support, to keep your online presence operating smoothly and professionally.
- Front End Developer
- Back End Developer
3. Web Administrator
4. Web Developer
5. Web Support Specialist
6. Lead Web Developer
The Best Expectable Information Security IT Support System
Your data bodyguards, this team protects your computers, networks and data center against security breaches, viruses or attacks by cyber-criminals.
They are variously known as:
- Information Security Analyst/ Specialist
2. IT Security Specialist
3. Information Security Manager
FREQUENTLY ASKED QUESTIONS (FAQ)
The cost of IT support depends on the type of package you choose, but many IT support providers charge by the hour, or by the number of devices they support. It’s important to consider cost when reviewing IT support because some IT providers over promise and under deliver.
All organizations require IT support.
1. Operational efficiency is improved.
2. Productivity is maximized
3. Cost reduction
4. Enhance physical and virtual security etc
The IT infrastructure of any organization that relies on IT needs to be maintained and updated so that it is functional. It is recommended that individuals who lack the skills to do this on their own outsource to a company made up of experienced and well-trained professionals.
Those organizations that rely on IT to run efficiently should invest in maintaining and updating their IT. People who lack the skills to perform this in-house are advised to outsource to an organization composed of experienced and well-trained professionals.
A business may outsource all or part of its IT to a third party in order to save money or improve efficiency. Helpdesk services are typically included in such services
1. Support on-site
2. Administration of networks
3. Strategy and consulting for IT