BUSINESS PROCESS OUTSOURCING
Business Process Outsourcing for Back Office Solution
Develop business performance by outsourcing your key business functions with largest BPO company in Bangladesh.Back Office Processing is one of the importantly focused services provided by us. The use of external call center outsourcing company is a very efficient and effective way to address customer BPO needs. Our teams are experts at delivering the necessary back office processing results day in and day out. We provide an extensive source of outsourced back office functions including non-voice outsourced finance, customer support, technical support, sales, telemarketing and business process outsourcing (BPO) solutions.
Our Technical Expertise:
- IVR record, IVR setup, dynamic IVR
- Long Code integration/Short Code Integration
- API integration
- Establish VPN communication (IP-sec VPN or Back to Bank VPN)
- Use of encryption methodology, Use of security certificate (SSL)
- Communication via Web service, https, ISO-8583 protocol, SS7 protocol
- Application development, Software development
- Expertise in Various web Programming language & desktop publishing software
Overview of Business Process Outsourcing
- Business Process Outsourcing for Customer support
- Business Process Outsourcing for Web design
- Business Process Outsourcing for Web development
- BPO Business Process Outsourcing for IT industry
- Business Process Outsourcing for Industry
- Outsource for Application Development
- BPO for Real Estate
- BPO for Marketing Agencies
- Outsourcing for Healthcare
- Outsourcing for Insurance
- Outsourcing for Financial Industry
- BPO for Governments & Utilities
- Outsourcing for Accounting & banking
- Third party business for Travel & Tour
- BPO for Telecommunication Industries
- Outsource for E-commerce & Retail
- BPO for Logistics & Hospitality
We manage these expectations on behalf of several businesses in different markets across the globe, using a cost efficient delivery framework.The schematic below is a snap-shot of our traditional offerings:
Our company skill-based inbound call service means that customers are quickly connect to the right agents who give the best help them.Our contact center helps to recover your customers. and create brand advancement—and that protects the reputation of both your brand and every section. Inbound call service agents respond to your customers’ requests to provide information and resolve issues. We respond via any channel your customers may use, including phone, email, web comment, social media and postal mail, and we do so in English, French, Spanish and other specialty languages.
Built on the values:
Success of BPO business majorly attributes to on-time availability of employee. Since business runs for 24/7, organization needs to plan shifts, facilitate employee commutation and safety.Our business is built on the values that our founder, MD. Nazrul Islam, embodies — accountability, discipline, integrity and a sense of family.Our contact center helps to recover your customers.
Outbound call center service is constructed to make a vast amount of outbound calls to the prospective and existing customers on behalf of a business/client. These calls majorly cater to sales, product or service subscription, business process outsourcing service, account up gradation, and debt collection. BPO Bangladesh is a performance-driven and highly recommended outbound call center service providers across the globe.
Our company always try to delivers best-in-class software solutions to empower customers in their business.We will make sure you capture the right data, create meaningful insights that can be used by executives and key stakeholders and empower every location to act with a clear end-goal in mind.
We understand the demanding nature of emergency calls and the support with which they must be treated. Phone answering services can provide your customer with the ability to contact their experts when the office is closed/ or if the executives are on leave, without facing any inconvenience. Our offshore partner’s operators will serve as the front door to your organization. Offshore providers like other call center have the expertise and experience to assist you in your telecommunications needs.
our computer help desk produces automated response.Automated (Electronic) Call Center Services – We AUTOMATE processes for you. BPO Bangladesh outbound calling services free your organization to focus more closely on their operations and delivering great customer services.
Social Media Monitoring
When customers post negative commentary to social media, it’s critical that you respond quickly and take that conversation offline.
Market Force monitors your social media sites like Facebook, Twitter, Yelp, and TripAdvisor by proactively reaching out to unhappy customers and addressing their concerns.
We use text analytics to gain insight into all those unstructured comments and link those comments to specific locations.
That drives incremental improvement, one customer at a time.
Our team of strategic advisors and analytics professionals will help you allocate your measurement and market research dollars to answer your most critical business questions.
Empower your stakeholders, employees and customers with the right tools to gather insight and improve your bottom line
We appreciate that each of our clients will have their individual, unique priorities and strategic objectives.
BPO Bangladesh help to find innovative ways for you to engage, serve and retain your customers with a best-in-class contact center experience.
STRATEGY TO ACTION
The current Journey with just over 175 operators is exceeding the expectations. We have one Data Center with three high-end branded Servers, Cisco Switches, Wireless Router, enough power backup that can support up to 2 two days by online UPS, high speed internet connectivity, IVR server, USSD Server. We have one hosted call center setup for our client use.
Call Center Services :
The Consultants leverage over 12 years of combined industry experience to assess your current call center operations. Check out our best practices under Industry Solutions.
- 24-Hour Help Desk
- Application Processing
- Appointment Scheduling
- Catalog/Literature Requests
- Conference And Event Registration
- Dealer Locate
- Insurance Claims
- Level 1 Tech Support
- Loan Application Pre-Screening
- Order Taking
- Overflow Call Center Services
- Product Information Requests
Industry Solutions includes inbound and outbound customer service, technical support, lead generation, appointment setting, BPO service and customer retention offerings that mirror your brand and culture through multi-channel solutions that include live operator, web chat, email, and social media.
- Brand Representation
- Call Center Training
- Customer Experience
- KPI Management
- Quality Assurance
- Technology & Updates
- Workforce Management