Offshore/Onshore BPO

BUSINESS PROCESS OUTSOURCING


Business Process Outsourcing for Back Office Solution

Develop business performance by outsourcing your key business functions with largest BPO company in Bangladesh.Back Office Processing is one of the importantly focused services provided by us. The use of external call center outsourcing company is a very efficient and effective way to address customer BPO needs. Our teams are experts at delivering the necessary back office processing results day in and day out. We provide an extensive source of outsourced back office functions including non-voice outsourced finance, customer support, technical support, sales, telemarketing and business process outsourcing (BPO) solutions.

Our Technical Expertise:

  • IVR record, IVR setup, dynamic IVR
  • Long Code integration/Short Code Integration
  • API integration
  • Establish VPN communication (IP-sec VPN or Back to Bank VPN)
  • Use of encryption methodology, Use of security certificate (SSL)
  • Communication via Web service, https, ISO-8583 protocol, SS7 protocol
  • Application development, Software development
  • Expertise in Various web Programming language & desktop publishing software

Overview of Business Process Outsourcing

  • Business Process Outsourcing for Customer support
  • Business Process Outsourcing for Web design
  • Business Process Outsourcing for Web development
  • BPO Business Process Outsourcing for IT industry
  • Business Process Outsourcing for Industry
  • Outsource for Application Development
  • BPO for Real Estate
  • BPO for Marketing Agencies
  • Outsourcing for Healthcare
  • Outsourcing for Insurance
  • Outsourcing for Financial Industry
  • BPO for Governments & Utilities
  • Outsourcing for Accounting & banking
  • Third party business for Travel & Tour
  • BPO for Telecommunication Industries
  • Outsource for E-commerce & Retail
  • BPO for Logistics & Hospitality

Market Research

We can provide assistance with web research and customer and market surveys. It also helps for an online brand protection.

Virtual Assistant

We can quickly staff a virtual office assistant, administrative assistant, or provide you with an agent who can cater to your industry.

Phone Answering

The cost of acquiring a new customer is thought to be five times the cost of retaining an old one.

Telemarketing

The best possible telemarketer for better list building, lead generation, Order-taking and payment processing.

Sales Leads

One of our core objectives is to help making more sales, account management  for new business for generating quality sales leads.

We manage these expectations on behalf of several businesses in different markets across the globe, using a cost efficient delivery framework.The schematic below is a snap-shot of our traditional offerings:

WORK FLOW


DAY 1: CLIENT PLACES NEW INQUIRY
8:30-9:00 Registration

Business Consulting for your demand

Action to Eicra: Please write here
9:00 – 10:00

CRM integration and flexible : IVR configuration

Action to Eicra : Please write here
10:00 – 11:30

Virtual queuing and web click-to-call

Action to Eicra: Please write here
11:30 – 13:30
13:30-14:30 Optimize Your Business Processes

Drive satisfying customer experiences

Action of Eicra : Please write here
14:30 – 15:30

Service fluctuating call volumes with on-demand scalability

Action of Eicra : Please write here
15:30 – 16:15

Service fluctuating call volumes with on-demand scalability

Action of Eicra : Please write here
16:15 – 18:00
DAY 2: PURCHASE ORDER

Support for multiple inbound contact center channels

Action of Eicra : Please write here
9:00 – 10:30

Analyze customer interactions and boost call center productivity

Action of Eicra : Please write here
10:30 – 12:00

Analyze customer interactions and boost call center productivity

Action of Eicra : Please write here
12:00 – 12:40

Call Center Training Program Curriculum Development

Action of Eicra : Please write here
12:40 – 13:30
13:30-14:30 Service fluctuating

Expand your workforce to any location

Action of Eicra : Please write here
14:30 – 15:30

Identify callers and route them to the right agents

Action of Eicra : Please write here
15:30 – 16:15

Identify callers and route them to the right agents

Action of Eicra : Please write here
16:15 – 18:00

INBOUND & OUTBOUND

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Inbound Services 

Our company skill-based inbound call service means that customers are quickly connect to the right agents who give the best help them.Our contact center helps to recover your customers. and create brand advancement—and that protects the reputation of both your brand and every section. Inbound call service agents respond to your customers’ requests to provide information and resolve issues. We respond via any channel your customers may use, including phone, email, web comment, social media and postal mail, and we do so in English, French, Spanish and other specialty languages.

Built on the values:

Success of BPO business majorly attributes to on-time availability of employee. Since business runs for 24/7, organization needs to plan shifts, facilitate employee commutation and safety.Our business is built on the values that our founder, MD. Nazrul Islam, embodies — accountability, discipline, integrity and a sense of family.Our contact center helps to recover your customers.


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Outbound Services

Outbound call center service is constructed to make a vast amount of outbound calls to the prospective and existing customers on behalf of a business/client. These calls majorly cater to sales, product or service subscription, business process outsourcing service, account up gradation, and debt collection. BPO Bangladesh is a performance-driven and highly recommended outbound call center service providers across the globe.

Meaningful Insights:

Our company always try to delivers best-in-class software solutions to empower customers in their business.We will make sure you capture the right data, create meaningful insights that can be used by executives and key stakeholders and empower every location to act with a clear end-goal in mind.


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Phone Answering

We understand the demanding nature of emergency calls and the support with which they must be treated. Phone answering services can provide your customer with the ability to contact their experts when the office is closed/ or if the executives are on leave, without facing any inconvenience. Our offshore partner’s operators will serve as the front door to your organization. Offshore providers like other call center have the expertise and experience to assist you in your telecommunications needs.

Automated:

our computer help desk produces automated response.Automated (Electronic) Call Center Services – We AUTOMATE processes for you. BPO Bangladesh outbound calling services free your organization to focus more closely on their operations and delivering great customer services.


Hand holding smartphone with apps. There are applications for email, voice calling, music player, video player, email, maps navigation, internet web browser, weather, digital camera, health care tracking, fitness tracking, social network and SMS texting.

Social Media Monitoring

When customers post negative commentary to social media, it’s critical that you respond quickly and take that conversation offline.

Market Force monitors your social media sites like Facebook, Twitter, Yelp, and TripAdvisor by proactively reaching out to unhappy customers and addressing their concerns.

SMO Vigilant:

We use text analytics to gain insight into all those unstructured comments and link those comments to specific locations.

That drives incremental improvement, one customer at a time.


Business Process Outsourcing

Strategic Advisory

Our team of strategic advisors and analytics professionals will help you allocate your measurement and market research dollars to answer your most critical business questions.

Empower your stakeholders, employees and customers with the right tools to gather insight and improve your bottom line

Innovative Ways:

We appreciate that each of our clients will have their individual, unique priorities and strategic objectives.

BPO Bangladesh help to find innovative ways for you to engage, serve and retain your customers with a best-in-class contact center experience.

STRATEGY TO ACTION

Optimize your IVR

you will be presented with custom-designed call flows covering every possible interaction “from A to Z” that takes place in your IVR.

Inbound Call

We focus on taking the incoming phone calls to your business or organization. For examples: telephone answering, order processing, dispatch and help desk services.

Outbound Calls

We focus on making the outgoing phone calls for your business or organization. Examples include: telesales, telemarketing and market research.

Automated Process

Electronic services are about automating processes for your business organization. Examples include interactive voice response (IVR), voicemail and dealer locator.

BPO Services

Business Process Outsourcing call center services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced.

Highest ROI

We use our best practices framework to evaluate your data collection questionnaires and methodologies to take action and hold them accountable for change.

CURRENT OPERATORS

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The current  Journey with just over 175 operators is exceeding the expectations.  We have one Data Center with three high-end branded Servers, Cisco Switches, Wireless Router, enough power backup that can support up to 2 two days by online UPS, high speed internet connectivity, IVR server, USSD Server. We have one hosted call center setup for our client use.

Call Center Services :

The Consultants leverage over 12 years of combined industry experience to assess your current call center operations. Check out our best practices under Industry Solutions.

  • 24-Hour Help Desk
  • Application Processing
  • Appointment Scheduling
  • Catalog/Literature Requests
  • Conference And Event Registration
  • Dealer Locate
  • Insurance Claims
  • Level 1 Tech Support
  • Loan Application Pre-Screening
  • Order Taking
  • Overflow Call Center Services
  • Product Information Requests

Industry Solutions:

Industry Solutions includes inbound and outbound customer service, technical support, lead generation, appointment setting, BPO service and customer retention offerings that mirror your brand and culture through multi-channel solutions that include live operator, web chat, email, and social media.

  • Brand Representation
  • Call Center Training
  • Customer Experience
  • KPI Management
  • Quality Assurance
  • Scalability
  • Technology & Updates
  • Workforce Management

+880 1713028687

info@bpo.com.bd