We have experienced technical support executives experts who apart from having technical knowledge are excellent customer support executives. When it times to Customer Technical Support, you have a tiny window in which to fix a customer’s issue before you risk losing them. We pride ourselves on a right time first approach to resolving customer technical support queries, which saves costs and improves satisfaction.
- Troubleshooting and problem resolution
- Payment support
- Application support
- Network support
- Remote server services
- Order processing/provisioning
- Voice & Emai
- Customer analysis
- Order management
- Lead generation and qualification
- Online chat support
We take 24/7 support services higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partnerWe are to here to keep you updated with the latest innovations and trends that your business can benefit from.We are to here to keep you updated with the latest innovations and trends that your business can benefit from. Utilize our proven information technology services as follows:
- Product expertise comes first in all customer tech support programs.
- Agents become passionate users of client products for firsthand experience.
- Easy availability of all products in best practice labs for immediate access and faster issue resolution.
- Multichannel, global environments allow for tech support in customers’ preferred language and channel.
- Technical and specialty support, troubleshooting, product updates
- Tier I: Tech support, service dispatch
- Tier II and III: Advanced and onsite tech support
- Knowledge Base Management
- Agent augmentation and automation through Machine Learning
With Call Center BPO Service you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24×7 technical support services. We’re constantly seeking enriched information for the next stages of the customer life-cycle to lower the risk of recurring technical issues. There are several things that set our Customer Technical Support offerings apart from those of our competitors:
- Web development
- Network engineering
- Internet marketing