Live Chat Support

call-centre-woman

LIVE CHAT SUPPORT

Live Chat Support for your website provides a personal level of customer support and interaction that significantly raises the user experience of your site. Live chat support is one of the important types of outsourcing.Bridging the gap between a phone call and form submission, 24/7 Chat can provide instant access to answers and move prospects another step down the pathway to becoming clients. The end result is more leads, more conversions and a higher level of visitor satisfaction.

Live chat support service allows businesses to develop personalized conversations with customers in real time. This is a convenient yet cost-efficient communication channel that can enable businesses to render highly effective and personalized support solutions to customers regarding their queries or concerns. Besides this, chat support service desk can also be used for sales empowerment functions. As customer engagement methods have become an influential business driver, organizations across the globe have started acquiring chat support services from expert live chat support service providers.

BPO chat support services:

  • Technical support services
  • Query resolution services
  • Product recall management services
  • Job dispatch services
  • Rebate processing services
  • Lead generation services
  • Order booking services
  • Request registration services
  • Sales demo scheduling services

Benefits of chat support services for businesses:

  • Pre-configured, easy to install
  • Cost-efficient
  • Generate more leads from your website visitors
  • Real-time customer service
  • Reduced online customer service costs
  • Web site monitoring and traffic analysis
  • Secure business communications