Customer Care Support

customer care support

Healthcare Customer Service

With the advent of technology health care industries are changing rapidly and new competing trends and regulations are extensively impacting the industry. Compared to other industries, the most sensitive and critical concern is healthcare industry in terms of a patient’s life and well-being. That’s why patients are always demanding superior care from the healthcare providers. But many providers lack the resources to meet their patient’s high expectations and needs.

To fulfill all the demands of patients and to improve customer satisfaction a growing number of healthcare providers are now doing customer support outsourcing which help to minimize costs and provide better patient care services. Our well trained customer care support team with latest technology and facilities continuously remain engage 24×7 with your patients through inbound and outbound call support, web/live chat support, email and mobile messaging to help you enhance patient experience, improve accuracy and achieve greater utilization of healthcare service.

Our customer support services:

  • Appointment Scheduling
  • Physician Referrals
  • Medical Claim Processing Status
  • Post Care Patient Surveys
  • Healthcare  Plan Enrollment
  • Pharmacy and Prescription Assistance
  • Revenue Recovery & Billing
  • Emergency Services Helpline
  • 24/7 Customer Support and medical assistance
  • Dental Answering Service
  • Patient Information Verification
  • Insurance Verification

Our capabilities

  • Multi channel customer support
  • Bilingual call center(English/Bengali)
  • Inbound and outbound call center service
  • Latest technology support
  • 24×7 customer support
  • HIPAA compliant facilities