Outsourcing BPO Services

Bangladesh can be an alternative destination for business process outsourcing (BPO) with its young and dedicated IT talents, said ASM Mohiuddin Monem, chairman of ServicEngine BPO Service.

The Dhaka-based BPO company has already proved that it is possible to compete with other regional countries. Such as India and the Philippines that are the pioneer in the industry.

ServicEngineBPO, an entity of conglomerate Abdul Monem Ltd, has been recognised as one of the top 100 global outsourcing companies by the International Association of Outsourcing Professionals or IAOP for the third consecutive year.

It is the only Bangladeshi firm that has been securing a place on the list of “The Global Outsourcing 100” as a “Rising Star” since 2014 for its excellence in the IT industry.

Rapid growth, corporate social responsibility activities and excellent client referrals are the key reasons behind the emergence of the company.

“By now, it is proven that we can perform at global standards. And compete with countries like India and the Philippines,” said Monem.

Bangladesh can definitely reach the $5 billion export target of the ICT ministry by 2021, he said, while sharing his company’s achievement as well as his experience in an interview with The Daily Star recently. “IT outsourcing can work as a major catalyst to achieve the export target and help materialise the government’s dream of digital Bangladesh by 2021,” he said.

But to make the sector more competitive the prerequisites are proper marketing support for branding Bangladesh as an alternative BPO hub and export incentives from the government, he said.

The company started its journey with only six people in 2006. And now has a team of more than 500 young talents working 24/7. Their service mantra is “better people, better service and better results”.

One of the unique features of ServicEngine BPO is that around one third of its staff members are young. Educated and empowered females.

ServicEngineBPO is also actively engage in CSR activities in the areas of education, nutrition, wellbeing and environment that has given the company a competitive edge in securing a place on the Global Outsourcing 100 or GO100 for three consecutive years.

“This is not only an achievement for ServicEngineBPO but also for all the IT professionals and Bangladeshis,” said Monem.

The GO100 is an annual listing of the world’s best outsourcing service providers compiled. And announced by the IAOP, which released the latest version in June this year.

The IAOP prepares the list by evaluating each company in five areas: size and growth, customer references, awards and certifications, programmes for innovation and CSR.

“We are proud that the IAOP has recognised us as one of the top 100 outsourcing companies in the world. We will continue to flourish in IT and IT-enabled services and help establish Digital Bangladesh through employment generation, export diversification. BPO Bangladesh Service technological innovation and digitisation,” he said.

“Employees are the hero of our story and we believe that better service is better business,” said Monem, also the deputy managing director of Abdul Monem Ltd.

ServicEngineBPO specialises in back office processing, digital advertising operations, web and software development, data aggregation and analysis. Quality assurance and testing and call quality assurance for top US and global companies.

The continuous growth momentum of the industry, global and local recognition. And demographic dividend of young talents in Bangladesh have encouraged ServicEngineBPO . So much that the company plans to double its workforce and open multiple centres in near future.

Currently it is providing business solutions to more than 30 global clients. It has offices in Bangladesh and the USA. Its future plan is to open more offices in Bangladesh and internationally to attract more global firms. It also expects new work contracts and plans to employ more and more IT talents from Bangladesh.

Credit To : Muhammad Zahidul Islam
Source :  Thedailystar.net

Leave a Reply