BPO Overview

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A BRIEF OVERVIEW OF BPO ALSO KNOWN AS, BUSINESS PROCESS OUTSOURCING

In today’s world, BPO is the solution of next generation which stands for Business Process Outsourcing. It is the long term contract of organization’s business process to increase overall performance of the business. In general it is the process of outsourcing business functions to a third party service provider. Business can outsource core and non core business functions to reduce cost on overheads, acquire specialized services and reduce turnaround time.

The main advantage of business process outsourcing is that it offers flexibility. With the help of expertise resources, companies can streamline operational resources. A company through outsourcing administrative functions can utilize resources properly and give time to core competencies such as customer relationship and operational excellence. The entire arrangement is a cost effective solution which is aimed towards an achievement of enhanced shareholder value.

Business Process Outsourcing Objectives:

  • Process improvement and efficiency with faster turnaround and greater productivity
  • Cost savings
  • Less in- house staffing
  • Improved quality – less errors
  • Building presence in a new market or foreign country
  • Increased focus on core competencies – e.g. developing new products or services
  • Building business value and strategic differentiation

LIST OF BPO SERVICES

Nowadays there are different BPOs across the world and these BPOs are offering their services to many eminent fields and organizations. Here is a list of some of the basic services offered by our BPO company.

  • Business Process Outsourcing
  • Appointment setting, Data Entry & cleansing
  • Virtual office & meeting room
  • Banking & Finance services
  • Live support Online/Personal/telephonic
  • Inbound/ Outbound service
  • Sales marketing & collection
  • Web design/development
  • Customer care & Customer relation management
  • Market research & customer survey
  • Inventory management & 24/7 help desk
  • Back office solution & Telemarketing
  • Reservation & Registration service
  • Technical Support & IT Management
  • Remote surveillance monitoring
  • Offshore customer support
  • Order taking & processing
  • Lead generation & Call forwarding
  • Staffing & IVR system
  • Social monitoring & Advisory service
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