Outsource Customer-Based Sales And Support Services In Bangladesh
Remote Team Solutions can help hire your offshore Sales and Support staffs in
BPO, ITO, and KPO industry in Bangladesh. so we work at the same time as you! Starting With A Market Scan, We Offer Support For All Steps In The Customer Journey. Sales & Marketing As A Service to leverage relationships.
World-Class Sales & Support Services in BPO Industry in Bangladesh For Customer Satisfaction
Have you ever received a call regarding your e-commerce purchase? Or, have you attended any call from financial services or banks related to their credit card offer? Do you think all the time the staffs from the concerned company only call you? If you are thinking from this point of view, you are thinking slightly in wrong direction. It’s because of the fact that many companies both in Bangladesh and in abroad love to outsource sales and support call center services. It is a source of minimizing the cost of the company taking the service of a third party.
In Bangladesh, the BPO sector is growing every year. According to the data of BACCO(Bangladesh Association of Call Centre and Outsourcing) ,in 2018 the size of the BPO industry in Bangladesh was $300 million.
Its continuous growth comes primarily from the private sector according to the report of the daily star.
Many international companies from USA or Europe, are also involving in the outsourcing format for serving their clients with call center service by utilizing the cheap labor cost in Asian countries. Bangladesh, due to its efficient and educated manpower is slowly tipping into the pinnacle day by day. Sales and support service is a fundamental issue in BPO ecosystem.
With 4 Successful Processes, We Enhance Our Sales & Support Services
Sales is the keyword for the growth of any company all around the world. No one can imagine a sustainable company without sales. The upward curve of a company depends heavily upon the efficiency of sells team. In this era of internet-based commercial ecosystem of e- commerce, bank & finance, Tele medicine and other industries, the sales of the products rely on the pre-sales and post-sales customer support. Without proper support, the buyer cannot trust an online entity effortlessly. To make the sales and support system effective enough, we have been developing with these following area:
In most of the cases, the recruitment committee of the call center team emphasizes on the communication potential of the candidate. In reality, communication skill and sales skill are quite dissimilar in pattern. The candidate needs to be in the point of intersection between these two dynamic skills.
If the candidate is communicative enough, but unwilling to work in the area of sales; this candidate will become frustrated and will be unable to serve different clients consequently. To avoid this kind of scenario, the recruiters need to emphasize on the passion of sales in the candidate besides his/her communication skill.
In the case of big companies, the number of customers are gigantic in number. Often, it becomes difficult for service providers to track such huge number of clients manually.
Here comes the role of data science to play to make the system automated enough to gain the advantage of such an enormous amount of data.
To make the call center service sustainable, the proficiency of speaking smart English is a must for any call center executive.
Even our neighboring country India has moved forward to reach the peak of the earnings from global market of BPO using their strength in communicative English.
Taking this reference as a lesson, our young call center executives also need to make themselves proficient enough in English to display their prowess in international affiliation.
This field of BPO is a dynamic one with tons of information roaming around the globe. The employees in this field are
serving the customers with answers related to the queries of the customers. So, to be able to be impromptu in satisfying the customers with accuracy; the call center service holders need to be intelligent enough in the respective field. Continuous learning is the key to success in this area. To make this learning process more engaging, the companies need to arrange monthly training for their employees. By getting in touch of the knowledge of the experts, the employees will be able to sharpen their knowledge to serve the customers with their level best.
FAQs For Sales & Support Services
There are numerous advantages to outsourcing your call center needs to BPO BD. They are as follows:
- Cost savings abound, as do profits.
- There is a need to hire fewer people.
- Administrative and infrastructure headaches are a thing of the past.
- Employees who are highly skilled and have a lot of experience
- Faster turn-around and higher-quality outcomes
We never put your data, credit card information, logins and passwords, or other sensitive information at risk. Before starting employment with BPO BD, all of our staff are required to sign a non-disclosure agreement, and any infractions are dealt with harshly. With us, you can rest assured that your company will be safe.
This is a straightforward procedure. Fill out the registration form or contact one of our representatives. After that, we’ll create a personalized service contract for you. We will begin training our personnel for 1-2 weeks as per your business requirements once you receive the contract, agree to it, and email us the signed copy along with payment. Following that, we’ll begin responding to all of your customer’s emails, phone calls, and chats.
Although the majority of our clients are from English-speaking countries such as the United States and the United Kingdom, we have trained employees that can communicate in a variety of languages including French, Spanish, German, and Dutch. We also have distribution facilities all over the world and the capacity to recruit local language speakers for any special requests.
During non-service hours or when the phone lines are overloaded, all incoming calls are sent to voicemail. When the lines become available again, our agents react to those voicemails, ensuring that no call goes unanswered.