Interactive Voice Solutions

Interactive Voice Response System of BPO Company

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Our IVR technology is easy-to-use. We can even set it up for you for free. IVR systems allow you to connect with your customers like never before. IVR is a telephony menu system that allows for the identification, segmentation and routing of callers to the most appropriate agents within your team. IVRs help to create a more professional customer experience and a more efficient workforce. With CCBS, you can configure your IVR entirely in the browser using our dropdown menu and text-to-speech messages. This makes it fast and simple to customize your IVR settings according to your unique business needs.

Our IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:

  • Bank and stock account balances and transfers
  • Call recording
  • Office call routing
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup.

An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.