Healthcare & Insurance

Healthcare and insurance of BPO

Our Healthcare insurance service always concern for our valuable customers. Our Call Center BPO Services supports a large varies of care initiatives employing an evidenced dedicated contact center services model. The care trade manages sensitive monetary and privacy
problems between suppliers, employers emotional and people. Because the sector evolves, there’s a larger demand for higher standards and higher quality of service. Today’s competitive care organizations are underneath constant pressure to deliver a additional precise level of support at a way quicker pace – whether or not by phone, email, chat or social media.

Our Capabilities:

  • Multi-Channel Contact Center
  • Bilingual Call Center (English/Bengali)
  • Inbound Call Center
  • Outbound Call Center
  • Call Center Technology
  • On-site Contact Center

Why CCBS for Healthcare?

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Real-Time Reporting

When we provide outsourced contact center services for our clients, we want to make sure they are always “in the loop” and have complete visibility to the way we engage with their customers

Preserve Brand Culture

Outsourcing your contact center operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brand, their values—everything that is important to the culture of their organization.

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Professional

Staff Training, Hiring, & Retention

Outstanding agents make for outstanding customer experiences. Although we can create an outsourced contact center solution for nearly any location around the world, many of our customers select our onshore and near shore locations  to host their customer service and support centers.

Worldwide Locations Support Business Community

CCBS owns and operates facilities for contact center operations in the U.S., Mexico and India, and we have the capability to ramp up production sites at other locations (the Philippines, China, Africa or South America, for example) to meet your requirements.

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Process Improvement

For more than two decades, we have been in the business of continuous process improvement. We don’t look to simply “lift and shift” our clients’ processes—we have a dedicated Business team that applies various methodologies to find ways to save costs, improve quality and increase efficiency.

Security & Monitoring

Our multi-layered security approach begins with restricted access to facilities, and includes specialized staff training, encrypted networks and redundant systems to protect the privacy and security of your contact center business information.

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