Energy & Utilities


BPO for Energy & Utilities

Energy and utility industry has seen a dramatic change in the way it has operated over the years. The escalating customer demands, energy storage issue, smart grid compliance, dynamic pricing, demand response time, etc are some of the major challenges that is faced by the industry. When it comes to focus on multiple things, it gets too hectic for the organization to keep an eye on all processes. As it is a competitive industry market, to keep pace with the challenges they need to take help from an experienced outsourcing service provider.

BPO Bangladesh is one of the best outsourcing service provider who can cater to diverse outsourcing needs. Our professional team understand ins and outs of the energy and utility industry and can provide organizations with all their outsourcing needs at highly affordable prices and within a quick turn-around time.

Why should Energy & Utility Industry choose BPO Bangladesh?

Our BPO team  consists of professional members to streamline the processes of Energy & Utility industry:

  • Experienced team
  • Multi-domain experience
  • Data security
  • Short turnaround
  • Customized solutions
  • Affordable service
  • High quality result
  • Technology advantage
  • Improved customer satisfaction
  • Best practice approach
  • Real time reporting
  • Operational efficiency
  • Scalable process
  • Disaster recovery and management

BPO Solutions That Drive Business Growth for Energy and Utilities Organizations

Research & Analysis Services

Organizations in the energy and utility require a lot of research and analysis to understand the needs and demands of the customers before launching a new service or product, or venturing into a new region, etc.  We can provide organizations with the required research services. Our services include:
  • Market Research
  • Business Research
  • Investment Research
  • Competitive Business Analysis
  • Business Valuation
  • Financial Research

Customer Support Services

High quality customer services is the key factor for energy and utilities industry as clients from energy industry may have some queries or issues which need to be resolved quickly. Efficient customer support provides excellent feedback and profitable results for business.We provide professional 24/7 services to ensure 100% customer satisfaction. Our services include:

  • Inbound Call Center
  • Outbound Call Center
  • Telemarketing
  • Live chat support
  • Virtual Assistant

Accounting & Bookkeeping

Energy and utilities industry is a massive industry where financial aspects need to be in check time to time. Financial factors should be placed in order to keep the organization growing. Our professional team of accountants and bookkeepers can help you with all your financial accounting needs at all times. Our services include:

  • Accounting Services
  • Bookkeeping Services
  • Accounts Receivable
  • Tax Preparation
  • Payroll Services

Data Entry Services

The energy & utilities industry has to deal with huge amount of data which is constantly increasing. So,this huge amount of data must be dealt in an efficient and careful manner.We understand the importance of data security and have several strategies in place to ensure that all your data is safe with us. Our services include:

  • Data Processing
  • Online Catalogs
  • Data Conversion
  • Data Extraction
  • Data Cleansing
  • Invoice Data Entry

Digital Marketing Services

To attract new customers is the key aspect for energy and utilities industry.Online marketing strategy,creating logos,designs,banners, etc are important to grasp the attention of new customers.Our team helps clients with the latest & most innovative designs and marketing tool for their business needs which include:

  • Graphic Design
  • Writing Services
  • Advertising
  • Search Engine Optimization
  • Image and Video Editing

IT Support & Software Solutions

For competitive energy and utilities industries it is necessary to stay updated with the latest technologies, as customer demands are rising so their satisfaction is of utmost important. Our professional team of developers can help you to stay updated all the time to improve your processes from anywhere and at any time. Our services include:

  • Web design
  • Web Server Hosting
  • Domain Name Registration
  • IT help desk
  • Web based software solutions


Utilities BPO Services

Utility Industry is grappling with mounting challenges, thanks to release, consolidation and ever increasing competition, it becomes imperative for the Utility Industry to re-define its technology and business process capabilities. New models of value creation, changing dynamics across the business process and the strict regulations from the local and central authorities are transforming the Utilities sector from a traditional integrated sector to a highly competitive customer-centric sector. Thus Utility companies are turning to outsourcing as a strategic Initiative to improve the operational effectiveness. Outsourcing customer-facing activities is being adopted as a viable option for the utility segment looking to reduce cost of operation, improve process efficiency to keep up with the competition, regulatory pressure and increased customer satisfaction

Our Utility Service Offerings:

  • Customer Service Management
  • Customer Acquisition Services
  • Billing and Collection Services
  • After-hours support
  • Service Order Management
  • Customer Financial Management
  • Sourcing
  • Logistics Support
  • Inventory Planning & Management
  • Order Management System
  • Business to Business sales