Call Center Services
Customer support services
Customer Support is one of our most important call center outsourcing service of our company and communication is key to our business. Every agents of our call center outsourcing company are trained, certified and dedicated. They acutely understand our technology and support work to make your communication with us as easy, timely and enjoyable as possible. We managed your call with precision, 24×7. We provide system updates and upgrades, a knowledge base with information and training, with no hold time, a real person answered the phone, and the agent we spoke with were helpful, knowledgeable and professional.
Soft Lead Generation
Lead generation is the marketing process that creates the interest among target audience about a product or service offered by businesses to generate potential sales leads. In lead generation, our call center outsourcing service earning customers’ business takes a great deal of effort and expense when customers are looking for quick answers, or need help with a complex query .It is very important to keep your business occupied with qualified leads. We use telemarketing for lead generation program as it is the perfect marketing tool to properly qualify your prospects so your highly skilled, highly paid salespeople are not wasting their valuable time.Our expert lead generation team first try to know the business objectives of your company. It aids in sales growth and increases customer satisfaction. Our call center follows the soft lead generation process to generate potential leads
Inbound call services
CCBS is constructed as the inbound call center service that can provide customers with a collection of different options. We provide full-time inbound services, as well as limited call center outsourcing services. Our company handle calls overflow and after hours support. We are a pioneer in offering world-class inbound call center service to foster better communication with end users. We answer all the year round, seasonally or on a per project basis. Our call center outsourcing company generates programs designed for customers that are as diverse and unique as our vast client base. We offer a wide range of inbound services, including clear, easy and straightforward answering services, and our call center agents are available 365 days a year to help customers.
Outbound call services
BPO.com. bd also offers a wide range of outbound call services. This can be a good way to observe if our customers were satisfied with the services they’ve received, and we can also solicit other kinds of feedback. Our efficient agents can also call our customers back at a scheduled time to check in with them for any reason such as to make an appointment, follow up on a previous conversation or make sure they don’t need further help. Our call center outsourcing service can also provide outbound lead generation services. This enables us to attract and hire only the cream of the crop of telemarketing professionals. Our telemarketers, our people are what set CCBD Call Center apart from other outbound telemarketing companies.
Each call represents a potential revenue opportunity. By letting CCBS answer your lines, we will assist your prospects and customers as a natural extension of your business.
With our customer service, we offer knowledgeable and polite representatives, professional, on-site training staff, continuous quality assurance measures, around-the-clock staffing, 24×7, after-hours, overflow, or as-needed call coverage, fewer missed calls.
Todays cutting-edge technology allows you a variety of choices including dispatch and script options, web interface, call prioritization, and more. All functions can be customized specifically to fit your business requirements by our call center outsourcing company.
Back Office Processing
Back Office Processing is one of the major services provided by the call center.com.bd. It is a very efficient and effective way to address your BPO needs. Our call center partners are experts at delivering the necessary back office processing results day in and day out. Our call center back office process associates operations that serve a critical administrative role in an organization such as information technology, accounting, CRM, bookkeeping, Inventory, Human Resource/Recruiting, Finance and Accounting, Payroll and Logistics, billing, content moderation and much more.
Data processing is a must have in an organization of any size, whether you handle large volumes of raw data or you need small volumes of data to process. It includes the whole method of electronic data processing, capturing raw data, conversion & analysis and presenting them into visual, tabular or textual format. BPO Bangladesh offers reliable, affordable and accurate data entry services. We have well trained experts who incorporates best in class technology to guarantee over 99% accuracy in data entry service. Businesses that outsource data processing with us experience improved quality, performance and faster turnaround times.